Returns & Exchanges
At O'Neill, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. Whether it's the wrong fit or a change of heart, we've made our exchange and refund process as seamless as a day on the water.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and download the prepaid shipping label provided; a small return shipping fee will be deducted from your final refund amount.
Pack Your Gear
Place your items in the original shipping mailer or a sturdy box, ensuring all original hangtags are included, and securely attach the prepaid label to the outside.
Drop Off and Track
Take your package to the nearest authorized carrier location; once our warehouse receives and inspects the items, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing